How do I return an item?
Compatible/ Remanufactured Product Warranty Policies
100% Satisfaction Guarantee: All compatible/ remanufactured products come with a 100% satisfaction guarantee for 60 days. If you have tried our products and are unsatisfied in any way, Express-Inks may pay to ship it back and issue a full refund. We may require troubleshooting steps be taken before authorizing an RMA #.
General Warranty PolicesRemanufactured & Compatible Products: All compatible and remanufactured products come with a full 1-year warranty. If the product fails, regardless of how much ink/ toner is left, Express-Inks will ship you free a replacement and we may pay to ship the defective product back to us. We may require that troubleshooting steps be taken before declaring an item defective.
Once you have received your replacement, you must return the defective product within 30 days. Failure to do so may result in you being charged the full retail price and any associated shipping costs. In order to bring you the best quality product, all defects must be inspected to ascertain the defect. We want to know what went wrong so that in the future we can avoid such problems.
New & Genuine (OEM) Products: New (OEM) products come with a 30 day warranty (some exceptions). After 30 days, please contact the manufacturer for product support. Most new OEM products come with the full manufacturer's warranty (excludes some items in bulk packaging). We may require you to contact the manufacturer and/ or follow troubleshooting steps set forth by the manufacturer before declaring an item defective. Some manufacturers will require that all defective items be handled directly by them.
RMA Store PoliciesDefects: Defective products can only be exchanged for the exact same product or at the sole discretion of Express-Inks. We reserve the right to test and verify an item is in fact defective. Express-Inks in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective. No defect returned to us will be accepted without an valid RMA #. If you encounter a defected product please Click Here For Customer Service.
Returns: If you ordered the wrong item, or there is no defect, you may be charged a restocking fee. You have 30 days from receipt to obtain an RMA #, no returns will be accepted without an RMA #. Products to be returned must be unopened and in salable condition with all the original packaging. Shipping will not be refunded and only store credit will be given. Some items may not be eligible for a return. Express-Inks reserves the right to refuse any non-defective return request at anytime. No return will be accepted without an valid RMA #.
Exchanges: If you need to exchange an item, you have 20 days after you have received the product to obtain an RMA #. You will receive store credit only in the amount determined after all applicable fees have been applied. Shipping charges are non refundable and a 20% restocking fee may apply. Exchanges must be in unopened and in salable condition with all the original packaging. Some items may not be eligible for an exchange. Express-Inks reserves the right to refuse any exchange request. No exchanges will be accepted without an valid RMA #.
Obtaining An RMA #: If you need to return/ exchange an item, you must first obtain an RMA # from customer service. No items will be accepted without an RMA #. Express-Inks will refuse any item/s shipped to use without a valid RMA #. We are not responsible for shipping charges, lost items and any monetary losses associated with an unauthorized return/ exchange. Click Here to request an RMA #.