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How do I return an item?
Warranty & Return Policies
100% Satisfaction Guarantee:
All compatible/remanufactured products come with a 100% satisfaction guarantee for 60 days. If you have tried our products and are unsatisfied in any way, Express-Inks will pay to ship it back and issue a full refund. We may require troubleshooting steps be taken before authorizing an RMA#.
Defect Warranty And Guarantee
Remanufactured & Compatible Products:
All compatible, and remanufactured products come with a full 1 year warranty. If the product fails, regardless of how much ink is left, Express-Inks will ship you free a replacement and pay to ship the defective product back to us. We may require that troubleshooting steps be taken before declaring an item defective.
Once you have received your replacement, you must return the defective product within 30 days. Failure to do so may result in you being charged the full price and any associated shipping costs. In order to bring you the best quality product, all defects must be inspected to ascertain the defect. We want to know what went wrong so that in the future we can avoid such problems.
New & Genuine (OEM) Products:
New (OEM) products come with a 30 day warranty. After 30 days please contact the manufacturer for product support. All OEM (New) products come with the full manufacturer's warranty. We may require you to contact the manufacturer and/or follow troubleshooting steps set forth by the manufacturer before declaring an item defective.
Defects:
Defective products can only be returned in exchange for the exact same product or at the sole discretion of Express-Inks. We reserve the right to test and verify an item is in fact defective. Express-Inks in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective. If you encounter a defected product please contact customer support at CustomerService@Express-Inks.com
Returns:
If you ordered the wrong item, or there is no defect, you may be charged a restocking fee of 20%. You have 30 days from receipt to obtain an RMA#, no returns will be accepted without an RMA#. Shipping will not be refunded and only store credit will be given. Express-Inks reserves the right to refuse any non-defective return request at anytime.
Exchanges:
If you need to exchange an item, you have 20 days after you have received the product to obtain an RMA#. You will recieve a store credit for the amount of the item only. Shipping charges are non refundable and a 15% restocking fee may apply. Exchange must be in new condition, unopened and with all the original packaging. Express-Inks reserves the right to refuse any exchange request. No exchanges will be accepted without an RMA#.
Obtaining An RMA#
In the case you need to return or exchange an item, you must obtain an RMA # by calling (866) 410-1477 or send a request by email to CustomerService@Express-Inks.com Express-Inks will refuse any item/s shipped to use without a valid RMA# and are not responsible for any shipping charges associated with an unauthorized return/exchange.
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